1. Information We May Collect
Information You Provide Directly We may collect information that you choose to provide when you contact us, request a proposal, submit a website form, communicate through email or messaging services, enter into a project, or request support. This may include your name, company name, job title, email address, phone number, country or location, project requirements, business information, correspondence, billing information, and any files or materials you choose to share. Project and Client Information When delivering services, we may receive information needed to understand, build, configure, integrate, secure, support, or maintain a solution. Depending on the engagement, this can include requirements, technical documentation, system configurations, access credentials, API details, test data, business processes, user roles, server information, or other project-related materials. We aim to collect and use only what is reasonably necessary for the agreed work. Website and Technical Information When you use our website, certain technical information may be collected automatically by our website, hosting environment, security tools, or analytics services. This can include IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, and interaction or performance data.
2. How We Use Information
We may use information to respond to inquiries; prepare quotations and proposals; understand project requirements; deliver and manage contracted services; communicate about projects, invoices, support, or account matters; improve our website and services; monitor website performance; maintain security; prevent misuse or fraud; comply with legal obligations; and maintain appropriate business and accounting records. We do not collect personal information simply for the purpose of accumulating data. Our aim is to use information in ways that are connected to a legitimate business, contractual, security, operational, or legal need.
3. Website Analytics and Measurement
We may use analytics and measurement technologies, including services such as Google Analytics and Google Tag Manager, to understand how visitors find and use our website. These tools can help us measure traffic, page performance, referral sources, engagement, and the effectiveness of our website and marketing activities. Analytics providers may process technical identifiers and usage information according to their own terms and privacy practices. Where required, consent controls may be used before non-essential analytics or advertising technologies are activated.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies for essential functionality, security, preferences, analytics, and performance. Some cookies may be set by third-party services used on the website. You can usually control or delete cookies through your browser settings. Blocking certain cookies may affect some website functionality. Where applicable law requires it, we will provide appropriate choices for non-essential cookies.
5. Contact Forms, Email and Messaging
If you contact Infroniz through a website form, email, phone, WhatsApp, or another communication channel, we may retain the information you provide so we can respond, follow up on your request, prepare a proposal, provide support, or maintain a record of business communication. Please avoid sending passwords, payment-card details, or other highly sensitive information through ordinary contact forms or unsecured communication channels unless we specifically request it through an appropriate method.
6. Client Projects and Data Processing
In some projects, Infroniz may process information on behalf of a client while developing, integrating, hosting, supporting, or maintaining a system. In those situations, the client's instructions, project agreement, confidentiality obligations, and any applicable data-processing terms may govern how that information is handled. Clients are responsible for ensuring that the data they provide to us, or instruct us to process, has been collected and may be used lawfully. Clients are also responsible for determining the privacy notices, permissions, retention periods, and consent mechanisms required for their own users and customers unless our agreement specifically assigns those responsibilities differently.
7. AI and Automation Services
Some projects may use artificial intelligence, automation platforms, or third-party AI providers. When information is sent to an AI or automation service, the type and amount of data involved depends on the workflow and the service being used. We aim to avoid sending unnecessary confidential or personal information to third-party AI systems and to design workflows with appropriate access controls. However, third-party AI providers operate under their own terms, security practices, data-processing arrangements, and retention policies. Project-specific requirements should therefore be discussed before sensitive or regulated information is used in an AI workflow.
8. Third-Party Services
Our website and client projects may use third-party providers for hosting, cloud infrastructure, analytics, email, messaging, payments, domains, APIs, AI, software libraries, security, communication, or other functions. These providers may process information necessary to deliver their services. We do not control the independent privacy practices of third parties. Where a third-party service is relevant to you, you should review that provider's privacy information. We select and use service providers based on practical project and business requirements, but no third-party system can be represented as completely risk-free.
9. Payment Information
If payments are made through a bank, payment gateway, or other financial provider, payment information may be processed directly by that provider. Infroniz may receive transaction references, invoice information, payment status, and other records necessary for accounting and project administration. We do not intend to store full payment-card details on our website unless a future service specifically requires this and appropriate payment-security controls are implemented.
10. How We Share Information
We do not sell personal information as a business model. Information may be shared when reasonably necessary with employees, contractors, professional advisers, infrastructure or technology providers, payment providers, or other service providers involved in operating our business or delivering an agreed service. We may also disclose information when required by law, legal process, regulatory obligation, or where reasonably necessary to protect rights, systems, users, or security. Where practical, access to client and project information is limited to people and systems that need it for legitimate work.
11. International Data Processing
Infroniz may work with clients, cloud services, technology providers, and infrastructure located in different countries. As a result, information may be processed or stored outside the country in which it was originally collected. Privacy and data-protection laws differ between jurisdictions. Where required, appropriate contractual or technical safeguards should be considered for international transfers.
12. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the system and engagement, measures may include access controls, secure authentication, encrypted connections, backups, logging, security updates, restricted permissions, and infrastructure controls. No website, cloud service, network, software system, or method of electronic transmission can be guaranteed to be completely secure. Security is an ongoing process, and the appropriate controls depend on the sensitivity and risk of the information involved.
13. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain project and business records, resolve disputes, meet accounting or legal requirements, enforce agreements, or maintain security. Retention periods can differ depending on the type of information and the relevant project. Information that is no longer reasonably required may be deleted, anonymized, archived, or otherwise handled according to applicable requirements and operational needs.
14. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights relating to your personal information. These can include rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. These rights are not absolute and may be subject to legal, contractual, security, or record-keeping exceptions. If you submit a privacy request, we may need to verify your identity before acting on it.
15. Marketing Communications
We may communicate with existing or prospective clients about relevant Infroniz services, proposals, project matters, or business updates where appropriate. We aim to keep commercial communication relevant rather than excessive. Where applicable, you may ask us to stop sending marketing communications. Operational messages relating to an active project, invoice, security issue, support request, or contractual matter may still be sent when necessary.
16. Children's Privacy
Our website and business services are intended for organizations and adults seeking technology or professional services. They are not designed to intentionally collect personal information directly from children. If you believe a child has provided personal information to us without appropriate authorization, please contact us so the matter can be reviewed.
17. External Links
Our website may contain links to third-party websites, platforms, or services. A link does not mean that Infroniz controls that third party's privacy or security practices. When you leave our website, the privacy policy of the destination service applies.
18. Confidential Business Information
Privacy and confidentiality are related but not identical. During project discussions, clients may share non-public commercial, technical, or operational information that is not necessarily personal data. We treat legitimate confidential project information responsibly and may also enter into a separate Non-Disclosure Agreement where appropriate.
19. Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, technology providers, or legal obligations change. The latest version will be published on our website with an updated revision date. Where a material change directly affects an existing contractual relationship, any project-specific agreement or required notice process will continue to apply.
20. Contact Us
If you have a question about this Privacy Policy, how Infroniz handles information, or a privacy-related request, please contact us using the official contact details published on our website. Infroniz Business & Technology Solutions Website: infroniz.com Please include enough information for us to understand and respond to your request, but do not send unnecessary sensitive information in your initial message. Infroniz Business & Technology Solutions Privacy Policy • Last Updated October 1, 2026
For questions about this document, contact info@infroniz.com or use our contact page.
